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We are committed to ensuring the privacy and security of all personal information collected from our members, customers and other parties that make contact with us.
We are committed to ensuring the privacy and security of all personal information collected from members, customers, suppliers and other parties that make contact with us. We collect different types of personal information depending on the nature the relationship we have with you, from a number of different sources including:
The primary purpose for which we collect personal information from you is to offer and provide you with membership entitlements, events, training and professional services and to best manage our relationship with you. We also collect your personal information for reasons associated with these primary purposes. We also collect information about your business which is not personal information.
All personal information captured by the Melbourne Chamber is stored securely at all times and will not be provided to any unauthorised third parties. From time to time, we review whether we still need to retain your personal information. If it is no longer required for the purpose for which we originally collected it, then we will delete your information from our database or ensure the information is de-identified.
Last updated April 2021
The type of information we collect about you depends on our relationship with you. Examples of personal information we collect includes:
In some circumstances it is necessary for us to collect some forms of sensitive information about you. Examples of sensitive information we collect includes:
We will only collect and use sensitive information with your consent, in accordance with application laws, for the primary purpose in which it was obtained or in a de-identified manner. If you would like us to provide you with access to training or programs funded by the Victorian and/or Commonwealth Governments, you agree that we can provide your sensitive information to the relevant government department or agency. With respect to such training and programs we may use government related identifiers to identify you. For example, your personal income tax number, passport or driver’s licence.
When you are simply enquiring about membership, training, events, services or products, you have the option of not identifying yourself or alternatively you can use a pseudonym. However, not supplying your name or contact details might make it difficult for us to provide you with the information you need.
We collect and hold personal information from clients, members, customers, employees, job applicants, contractors, suppliers and other individuals. We collect and hold this information for our business purposes. We collect most personal information from you directly, for example when we deal with you over the phone or in person, when you send us correspondence (including via email), when you use our website or applications, when you use our social media, when you complete a form, questionnaire, or survey, part of projects and initiatives we are conducting (including those we conduct with other organisations), when you attend our events or when you subscribe to our publications. If you contact us, we will keep a record of that contact.
Sometimes we will collect your information from third parties. These can include our members or clients, marketing mailing lists and other public information (including public posts to social networking sites such as Linkedin and Twitter) and commercially available personal, identity, geographic and demographic information. When this occurs, we rely on the person providing us with that personal information having the right to do so.
We hold personal information in hardcopy and electronic formats. All personal information captured by us is always stored securely and will not be provided to any unauthorised third parties. We use a range of physical, operational, and technological security measures to protect your personal information. Such measures include:
From time to time, we review whether we still need to retain your personal information. If it is no longer required for its purpose for which we originally collected it, then we will delete your information from our database or ensure the information is de-identified.
We understand the importance of protecting children’s privacy. Our websites are not designed for, or intentionally targeted at, children under the age of 13. It is our policy not to knowingly collect or maintain information about any person under the age of 13.
The main purposes for which we collect, hold and use personal information are:
We also use your personal information for other purposes which you would reasonably expect, for example, for data analytics, research, staff training, policy development, planning and submissions and promotional purposes.
From time to time, you will be sent newsletters, promotional material, industry developments and updates, information about products and services (including training and events) that we think you might be interested in and other useful information. We hope that you find this information informative and useful. These communications may be sent in various ways, including by email, SMS or other electronic means.
However, should you choose to not receive them at the time of either joining or renewing your membership with us or at some other time, you can do so by following the link provided on the email, selecting the relevant button on our website, ticking the box provided on forms or by advising our staff who are relevant to your contact with us.
If you do not consent to receive, or unsubscribe from receiving marketing communications from us, we may still contact you for the other purposes described in the ‘How we use information’ section above.
We may we share your personal information with other parties including:
Where you are a customer, an employee, a contractor, or supplier of services to one of our clients, then we may disclose your personal information as part of providing services to that client.
We enter into agreements with third parties for their direct marketing of their products and services which we believe may be of interest to you. We do not sell, rent or trade your personal information to third parties for other marketing purposes.
Unless otherwise prohibited by law or our contractual obligations, we will disclose your personal information to another party if required to do so by law, court order or as requested by a governmental or law enforcement authority, or in the good faith that disclosure is otherwise necessary or advisable. Such situations include: to perform, maintain or enforce contracts with our users or suppliers; to protect our rights or properties, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who is causing, or who is threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.
In some cases, the third parties we may disclose your personal information to may be based outside of Australia, including the United States of America, United Kingdom, and Singapore. Where we do this, we require these parties to take appropriate measures to protect that information and to restrict how they can use that information.
We use analytics tools, including:
From time to time, we may use other analytic tools to monitor users of our websites. These help us gain an understanding of how our websites are being used.
It is important that you make sure the personal information we hold about you is accurate, up to date and complete. If your details change or you believe that any personal information we hold about you is incorrect, you can contact us and we will take reasonable steps to correct it in accordance with the requirements under the Privacy Act.
You can request access to your personal information that we hold about you. When you make a request to access your personal information, we will require you to provide some form of identification (such a driver’s licence or passport) so we can verify that you are the person to whom the information relates. In some cases, we may also request an administrative fee to cover the cost of access. We note that we are not required under the Privacy Act to give you access to your information in certain circumstances such as where your request for access is frivolous, vexatious or information relates to legal proceedings between us and you and would not be accessible by the process of court discovery in these proceedings. To make a request, please contact us.
You can make a complaint if you have a complaint about our handling of your personal information. In the first instance, we request that you make your complaint in writing directly to our Privacy Officer. We will investigate your complaint and prepare a response to you in writing within a reasonable period of time.
We take all complaints we receive seriously. If you are not satisfied with our response or the manner in which we have dealt with your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.
Melbourne Chamber of Commerce
GPO Box 4352
MELBOURNE VIC 3001
For more information about privacy and the protection of personal information, visit the Office of the Australian Information Commissioner website www.oaic.gov.au.
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