We are committed to ensuring the privacy and security of all personal information collected from members, customers, suppliers, and other parties that make contact with us. We collect different types of personal information depending on the nature the relationship we have with you, from a number of different sources including:
The primary purpose for which we collect personal information from you is to offer and provide you with membership entitlements, events, training and professional services and to best manage our relationship with you. We also collect your personal information for reasons associated with these primary purposes. We also collect information about your business which is not personal information.
All personal information captured by the Melbourne Chamber is stored securely at all times and will not be provided to any unauthorised third parties. From time to time, we review whether we still need to retain your personal information. If it is no longer required for the purpose for which we originally collected it, then we will delete your information from our database or ensure the information is de-identified.
To access or update your personal information, make a complaint, or if you would like to obtain further information in relation to the Melbourne Chamber’s Privacy Policy, please contact our Privacy Officer by email at datasecurity@victorianchamber.com.au or GPO Box 4352, Melbourne Victoria 3001.
This a summary only. For more detail about how we manage your personal information, see our Privacy Policy below.
Last updated March 2024
We are committed to treating the personal information we collect in accordance with relevant laws, including the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act), the EU General Data Protection Regulation and UK General Data Protection Regulation (the EU/UK GDPR) and the California Consumer Privacy Act 2018 (the CCPA), where applicable (collectively the Privacy Laws). This Privacy Policy sets out how we handle personal information, but it is not intended to cover categories of information that are not covered by the Privacy Laws.
Where you are located in the EU, the United Kingdom or California (US), additional provisions will apply to you as set out in the relevant annexures at the end of this Privacy Policy.
In the Privacy Policy, ‘Melbourne Chamber’, ‘we’, ‘us’, and ‘our’ refer to the Victorian Chamber of Commerce and Industry (ABN 37 650 959 904).
We may modify or amend this Privacy Policy from time to time, as we alter the way we use information, new features are added to our website or applications or the legislation changes. To let you know when we make change to this Privacy Policy, we will amend the revision date at the top of our Privacy Policy. Therefore, we encourage you to periodically review this Privacy Policy to be informed about how we are protecting your information.
Our Privacy Policy covers the following sections:
If you would like a free copy of this Privacy Policy in paper form or in some other form, please contact our Privacy Officer.
The type of information we collect about you depends on our relationship with you. Examples of personal information we collect includes:
In some circumstances it is necessary for us to collect some forms of sensitive information about you. Examples of sensitive information we collect includes:
We will only collect and use sensitive information with your consent, in accordance with application laws, for the primary purpose in which it was obtained or in a de-identified manner. If you would like us to provide you with access to training or programs funded by the Victorian and/or Commonwealth Governments, you agree that we can provide your sensitive information to the relevant government department or agency. With respect to such training and programs we may use government related identifiers to identify you. For example, your personal income tax number, passport or driver’s licence.
When you are simply enquiring about membership, training, events, services or products, you have the option of not identifying yourself or alternatively you can use a pseudonym. However, not supplying your name or contact details might make it difficult for us to provide you with the information you need.
We collect and hold personal information from clients, members, customers, employees, job applicants, contractors, suppliers, event registrants and attendees and other individuals. We collect and hold this information for our business purposes. We collect most personal information from you directly, for example when we deal with you over the phone or in person, when you send us correspondence (including via email), when you use our website or applications, when you use our social media, when you complete a form, questionnaire, or survey, part of projects and initiatives we are conducting (including those we conduct with other organisations), when you attend our events and are photographed, filmed or recorded, or when you subscribe to our publications. If you contact us, we will keep a record of that contact.
Sometimes we will collect your information from third parties. These can include our members, clients or partners, paid customers, other national and international chambers of commerce that we partner with, or clients, marketing mailing lists and other public information (including public posts to social networking sites such as Linkedin and Twitter) and commercially available personal, identity, geographic and demographic information. When this occurs, we rely on the person or entity providing us with that personal information having the right to do so.
We may hold personal information in hardcopy and/or electronic formats. All personal information captured by us is always stored securely and will not be provided to any unauthorised third parties. We use a range of physical, operational, and technological security measures to protect your personal information. Such measures include:
From time to time, we review whether we still need to retain your personal information. If it is no longer required for its purpose for which we originally collected it, then we will delete your information from our database or ensure the information is de-identified.
We understand the importance of protecting children’s privacy. Our websites are not designed for, or intentionally targeted at, children under the age of 13. It is our policy not to knowingly collect or maintain information about any person under the age of 13.
The main purposes for which we collect, hold and use personal information are:
We also use your personal information for other purposes which you would reasonably expect, for example, for data analytics, research, staff training, policy development, planning and submissions and promotional purposes.
From time to time, you will be sent newsletters, promotional material, industry developments and updates, information about products and services (including training and events) that we think you might be interested in and other useful information. We hope that you find this information informative and useful. These communications may be sent in various ways, including by email, SMS or other electronic means.
However, should you choose to not receive them at the time of either joining or renewing your membership with us, registering for an event or account with us, or at some other time, you can do so by following the link provided on the email, selecting the relevant button on our website, ticking the box provided on forms or by advising our staff who are relevant to your contact with us.
If you do not consent to receive, or unsubscribe from receiving marketing communications from us, we may still contact you for the other purposes described in the ‘How we use information’ section above.
We may we share your personal information with other parties including:
Where you are a customer, an employee, a contractor, or supplier of services to one of our clients, then we may disclose your personal information as part of providing services to that client.
We enter into agreements with third parties for their direct marketing of their products and services which we believe may be of interest to you. We do not sell, rent or trade your personal information to third parties for other marketing purposes.
From time to time, we may use your data in an aggregated, de-identified format to provide analytical trend reports to third party customers as a paid service to them. In this form, data is no longer personal information. Unless otherwise prohibited by law or our contractual obligations, we will disclose your personal information to another party if required to do so by law, court order or as requested by a governmental or law enforcement authority, or in the good faith that disclosure is otherwise necessary or advisable. Such situations include: to perform, maintain or enforce contracts with our users or suppliers; to protect our rights or properties, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who is causing, or who is threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.
In some cases, the third parties we may disclose your personal information to may be based outside of Australia, including in Switzerland, the United States of America, United Kingdom, the European Union and Singapore. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Privacy Act and the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Privacy Act and the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take commercially reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance the Privacy Act and Australian Privacy Principles. If you are located in the European Union or the United Kingdom, we will comply with the relevant overseas transfer requirements as set out in the annexures where applicable.
This Privacy Policy also applies to any personal information we collect via our websites (including melbournechamber.com.au) and applications (including mobile applications) in addition to personal information you provide us directly, including when you make a request or complete an online form. If you are a member of ours, you will be identified by a username, password or some other single sign-on provider (i.e. Facebook) when you log into our websites or applications. The information we collect about members’ use of our website is used for measuring use and performance and in assisting to resolve any technical difficulties.
We use cookies, web beacons and other technologies on some of our websites and through email to automatically collect certain types of information. The collection of this information allows us to personalise your online experience (including tailoring our online presence) and enhancing your future online experience. We also use this information for development and analytic purposes. You can manage and control the use of cookies through your browser, including removing cookies by deleting them from your ‘browser history’ when you leave the site. In most instances, you can refuse a cookie and still navigate our websites.
We use analytics tools, including:
From time to time, we may use other analytic tools to monitor users of our websites. These help us gain an understanding of how our websites are being used.
This Privacy Policy does not apply to other websites of third parties which are linked to our website, including access to our Connect Member Benefits Program. We encourage you to review each website’s privacy policy, especially if you intend to disclose any personal information via that site. Other websites or programs hosted or operated by us (on domain names other than via Melbournechamber.com.au) may contain specific privacy statements and disclosures which are specific to that website or program.
It is important that you make sure the personal information we hold about you is accurate, up to date and complete. If your details change or you believe that any personal information we hold about you is incorrect, you can contact us and we will take reasonable steps to correct it in accordance with the requirements under the Privacy Laws.
You can request access to your personal information that we hold about you. When you make a request to access your personal information, we will require you to provide some form of identification (such a driver’s licence or passport) so we can verify that you are the person to whom the information relates. In some cases, where permitted under the applicable Privacy Laws, we may also request an administrative fee to cover the cost of access. To the extent permitted under the applicable Privacy Laws, we will not provide you access to your information in certain circumstances such as where your request for access is frivolous, vexatious or information relates to legal proceedings between us and you and would not be accessible by the process of court discovery in these proceedings. To make a request, please contact us.
You may seek access to and request the correction or deletion of your personal information while the requested information remains identifiable. Once your information is de-identified, VCCI will not be able to action your request for deletion as we will be unable to identify your information.
Please note additional protections and rights may apply to you (which replace this paragraph 7) where you are located in the European Union or United Kingdom, or the state of California, USA, as set out in the annexures to the Privacy Policy.
You can make a complaint if you have a complaint about our handling of your personal information. In the first instance, we request that you make your complaint in writing directly to our Privacy Officer. We will investigate your complaint and prepare a response to you in writing within a reasonable period of time.
We take all complaints we receive seriously. If you are not satisfied with our response or the manner in which we have dealt with your complaint, you can refer your complaint to the Office of the Australian Information Commissioner or the relevant regulatory body set out in the annexures where you are located in the European Union or United Kingdom or California (US).
If you have any concerns or queries about this Privacy Policy or our manage of your personal information you can contact our Privacy Officer by email at datasecurity@victorianchamber.com.au or at:
Privacy Officer
Melbourne Chamber of Commerce
GPO Box 4352
MELBOURNE VIC 3001
For more information about privacy and the protection of personal information, visit the Office of the Australian Information Commissioner website www.oaic.gov.au.
If you are located in the European Union, the United Kingdom or California (US), please see the relevant annexures for contact details for the relevant regulatory body.
If you are located in the European Union or the United Kingdom, this annexure applies to you in relation to additional rights and information related to compliance with EU General Data Protection Regulation and UK General Data Protection Regulation (the EU/UK GDPR).
If you are located in the European Union or the United Kingdom, you may have the following rights:
We may ask you to provide suitable identification when you seek to exercise any of these rights.
We have taken steps to make sure that your personal information is transferred only to international organisations outside Australia, the European Union and United Kingdom which have an adequate level of protection or have appropriate safeguards in place such as Standard Contractual Clauses, Binding Corporate Rules or other mechanisms such as adequate data protection laws.
If you have any concerns or queries about this Privacy Policy or our manage of your personal information you can contact our Privacy Officer as set out in section 9 of this Privacy Policy. If you consider your concerns have not been resolved satisfactorily by us, or you have concerns regarding the way we handle your personal information, you can contact:
If you are a resident of the state of California, you have additional rights as set forth below:
You may exercise these rights by emailing us at datasecurity@victorianchamber.com.au. We may request certain information from you to verify your identity; the amount and type of information we request will depend on that nature of your request. You can also make a request through an authorized agent. We may require proof that you have designated the authorized agent to act on your behalf and to verify your identity directly with us. Please contact us at datasecurity@victorianchamber.com.au for more information if you wish to submit a request through an authorized agent.
We do not have actual knowledge that we sell or share personal information of a person under 16 years of age.
We do not sell your personal information or share personal information with third parties for cross-context behavioural advertising and do not offer that opt-out.
We do not infer characteristics based on sensitive personal information, and therefore do not offer the right to limit the use or disclosures of sensitive personal information.
We collect and during the past 12 months have collected the following categories of personal information from consumers in California:
| Category | Purpose | Categories of Sources | Retention |
| Identifiers (e.g., names, date of birth, and contact details such as address, email address, phone and mobile number and internet protocol (IP) address) | See Section 3 of the Policy | Consumer, Service Providers, Event Co-Sponsors and the sources set out in section 2 of the Policy. | We generally retain personal information as long as it required for the purpose for which we originally collected it, unless we are required to retain it longer to comply with applicable law. |
| Personal information described in subdivision (e) of Section 1798.80 (e.g., see identifiers; also credit card and bank account details, government identification, passport) | See Section 3 of the Policy. | See above | See above |
| Protected Classifications (e.g., gender, citizenship, immigration status) | See Section 3 of the Policy | See above | See above |
| Commercial Information (programs attended by Consumers and information regarding services provided to Consumers) | See Section 3 of the Policy | See above | See above |
| Internet or other Electronic Network Activity (See Section 6 of the Policy). | See Section 3 of the Policy | See above | See above |
| Professional or Employment-Related Information | See Section 3 of the Policy | See above | See above |
| Inferences | No | No | No |
We do not sell or share your personal information for cross context behavioural advertising as defined under the CCPA.
We share all of the categories of personal information above in accordance with Section 5 of the Policy.
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