Privacy at the Melbourne Chamber
We are committed to ensuring the privacy and security of all personal information collected from members, customers, suppliers and other parties that make contact with us. We collect different types of personal information depending on the nature the relationship we have with you, from a number of different sources including:
- Directly from you;
- When you use our products or services including our online services, accessing our website and applications;
- When you take out or enquiry about a membership with us; and
- From outside sources and third parties.
The primary purpose for which we collect personal information from you is to offer and provide you with membership entitlements, events, training and professional services and to best manage our relationship with you. We also collect your personal information for reasons associated with these primary purposes. We also collect information about your business which is not personal information.
All personal information captured by the Melbourne Chamber is stored securely at all times and will not be provided to any unauthorised third parties. From time to time, we review whether we still need to retain your personal information. If it is no longer required for the purpose for which we originally collected it, then we will delete your information from our database or ensure the information is de-identified.
Last updated April 2021
- Personal information that we collect
- Collecting personal information
- How we use information
- Marketing communications
- Sharing personal information
- Visiting our website and online
- Access to personal information
- How to contact us
1. Personal information that we collect
The type of information we collect about you depends on our relationship with you. Examples of personal information we collect includes:
- General identification information such as names, job title, occupation, date of birth, place of work and gender;
- Contact details such as address, email address, phone and mobile number and internet protocol (IP) address;
- Relevant company, business and financial information;
- Usernames and passwords;
- Educational qualifications, employment history, salary and references;
- Payment details including group certificates, pay slips, and other income earning information;
- Information contained in identification documents such as passports and driver’s licences;
- Government-issued identification numbers such as tax file numbers;
- Financial information such as credit card and bank account details;
- Details of superannuation and insurance arrangements; and
- Visa or work permit status, immigration status and related information.
In some circumstances it is necessary for us to collect some forms of sensitive information about you. Examples of sensitive information we collect includes:
- Racial or ethnic origin;
- Gender diversity;
- Criminal history; and
- Health information.
We will only collect and use sensitive information with your consent, in accordance with application laws, for the primary purpose in which it was obtained or in a de-identified manner. If you would like us to provide you with access to training or programs funded by the Victorian and/or Commonwealth Governments, you agree that we can provide your sensitive information to the relevant government department or agency. With respect to such training and programs we may use government related identifiers to identify you. For example, your personal income tax number, passport or driver’s licence.
When you are simply enquiring about membership, training, events, services or products, you have the option of not identifying yourself or alternatively you can use a pseudonym. However, not supplying your name or contact details might make it difficult for us to provide you with the information you need.
2. Collecting personal information
We collect and hold personal information from clients, members, customers, employees, job applicants, contractors, suppliers and other individuals. We collect and hold this information for our business purposes. We collect most personal information from you directly, for example when we deal with you over the phone or in person, when you send us correspondence (including via email), when you use our website or applications, when you use our social media, when you complete a form, questionnaire, or survey, part of projects and initiatives we are conducting (including those we conduct with other organisations), when you attend our events or when you subscribe to our publications. If you contact us, we will keep a record of that contact.
Sometimes we will collect your information from third parties. These can include our members or clients, marketing mailing lists and other public information (including public posts to social networking sites such as Linkedin and Twitter) and commercially available personal, identity, geographic and demographic information. When this occurs, we rely on the person providing us with that personal information having the right to do so.
We hold personal information in hardcopy and electronic formats. All personal information captured by us is always stored securely and will not be provided to any unauthorised third parties. We use a range of physical, operational, and technological security measures to protect your personal information. Such measures include:
- Administrative and technical controls to restrict access to personal information to those who need access;
- Technological security measures, including firewalls, encryption and end protection software; and
- Physical security measures such as security pass access to our head office, locked storage cabinets, secure destruct bins and use of secure offsite storage facilities (operated by third parties).
From time to time, we review whether we still need to retain your personal information. If it is no longer required for its purpose for which we originally collected it, then we will delete your information from our database or ensure the information is de-identified.
We understand the importance of protecting children’s privacy. Our websites are not designed for, or intentionally targeted at, children under the age of 13. It is our policy not to knowingly collect or maintain information about any person under the age of 13.
3. How we use information
The main purposes for which we collect, hold and use personal information are:
- To offer and provide membership entitlements, events and training;
- To provide our products and services to your or our client;
- To response to individual requests or queries;
- To communicate and maintain contact with clients, members and other contacts (including previous clients and members);
- For marketing purposes and to send marketing communications;
- For administrative purposes, including:
- Processing payment transactions;
- Charging and billing;
- Detecting or preventing fraud; and
- Identifying breaches of our membership or consulting terms and conditions;
- For purposes related to recruitment and the employment of our personnel and contractors including:
- Contacting referees, processing applications, assessment for suitability for future positions, background checks and ongoing analytic purposes ensuring we are reaching a diverse range of candidates;
- Providing internal services or benefits to our employees; and
- Meeting regulatory obligations;
- To improve and manage our products and services including:
- Developing new products;
- Verifying your identity;
- To conduct surveys and questionaries; and
- Seeking your feedback;
- For development and analytics purposes to develop of expertise and know how, including:
- For benchmarking purposes;
- Development, analytics and business intelligence functions including website trends and performance analysis;
- Quality assurance and thought leadership; and
- Other purposes related to our business; and
- Where we are required to or authorised by legislation, regulations, rules, professional standards or industry code.
We also use your personal information for other purposes which you would reasonably expect, for example, for data analytics, research, staff training, policy development, planning and submissions and promotional purposes.
4. Marketing communications
From time to time, you will be sent newsletters, promotional material, industry developments and updates, information about products and services (including training and events) that we think you might be interested in and other useful information. We hope that you find this information informative and useful. These communications may be sent in various ways, including by email, SMS or other electronic means.
However, should you choose to not receive them at the time of either joining or renewing your membership with us or at some other time, you can do so by following the link provided on the email, selecting the relevant button on our website, ticking the box provided on forms or by advising our staff who are relevant to your contact with us.
If you do not consent to receive, or unsubscribe from receiving marketing communications from us, we may still contact you for the other purposes described in the ‘How we use information’ section above.
5. Sharing personal information
We may we share your personal information with other parties including:
- Your authorised representatives, advisors, your employer or employees and referees;
- Personnel within the Melbourne Chamber (including contractors) and our professional advisors;
- Credit managers, debt collecting agencies, third party clearing houses or mercantile agents for account settlement;
- Experts or other third parties contracted as part the provision of services by us to you;
- Other members or employees of members for the purpose of facilitating networking and introductions;
- Our marketing agencies, including our email marketing platforms for direct marketing to you;
- Relevant government departments where you are applying to access a government funded program or enrolling for a qualification that is being subsidised by a government department;
- Other parties when you ask us to do so or when you consent to that disclosure.
Where you are a customer, an employee, a contractor, or supplier of services to one of our clients, then we may disclose your personal information as part of providing services to that client.
We enter into agreements with third parties for their direct marketing of their products and services which we believe may be of interest to you. We do not sell, rent or trade your personal information to third parties for other marketing purposes.
Unless otherwise prohibited by law or our contractual obligations, we will disclose your personal information to another party if required to do so by law, court order or as requested by a governmental or law enforcement authority, or in the good faith that disclosure is otherwise necessary or advisable. Such situations include: to perform, maintain or enforce contracts with our users or suppliers; to protect our rights or properties, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who is causing, or who is threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.
In some cases, the third parties we may disclose your personal information to may be based outside of Australia, including the United States of America, United Kingdom, and Singapore. Where we do this, we require these parties to take appropriate measures to protect that information and to restrict how they can use that information.
6. Visiting our website and online
We use analytics tools, including:
- Google Analytics, you have the ability to opt out the following link https://tools.google.com/dlpage/gaoptout;
- AddThis, you have the ability to opt out at the following link https://www.addthis.com/privacy/opt-Out;
- Salesforce Marketing Cloud, you have the ability to unsubscribe from emails which are sent to you;
- GetFeedback, you have the ability to unsubscribe from the emails that are sent to you.
From time to time, we may use other analytic tools to monitor users of our websites. These help us gain an understanding of how our websites are being used.
7. Access to personal information
It is important that you make sure the personal information we hold about you is accurate, up to date and complete. If your details change or you believe that any personal information we hold about you is incorrect, you can contact us and we will take reasonable steps to correct it in accordance with the requirements under the Privacy Act.
You can request access to your personal information that we hold about you. When you make a request to access your personal information, we will require you to provide some form of identification (such a driver’s licence or passport) so we can verify that you are the person to whom the information relates. In some cases, we may also request an administrative fee to cover the cost of access. We note that we are not required under the Privacy Act to give you access to your information in certain circumstances such as where your request for access is frivolous, vexatious or information relates to legal proceedings between us and you and would not be accessible by the process of court discovery in these proceedings. To make a request, please contact us.
You can make a complaint if you have a complaint about our handling of your personal information. In the first instance, we request that you make your complaint in writing directly to our Privacy Officer. We will investigate your complaint and prepare a response to you in writing within a reasonable period of time.
We take all complaints we receive seriously. If you are not satisfied with our response or the manner in which we have dealt with your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.
9. How to contact us
Melbourne Chamber of Commerce
GPO Box 4352
MELBOURNE VIC 3001
For more information about privacy and the protection of personal information, visit the Office of the Australian Information Commissioner website www.oaic.gov.au.